Help centre
Frequently asked questions
Everything about ordering, Cash on Delivery, delivery and exchanges.
Do you offer Cash on Delivery?
Karachi: 24–48 hour Cash on Delivery. Outside Karachi: pay Rs. 250 in advance to confirm booking; pay the remaining balance on COD. On orders qualifying for free shipping at Rs. 2,500 or more, the Rs. 250 advance is deducted from the product total; otherwise it covers delivery charges.
Can I open the parcel before paying?
Per courier security rules, sealed flyers cannot be torn open before payment. Every item undergoes a 3-point quality check before dispatch and is covered by our 3-day size/defect exchange policy. Items must be 100% unworn. An uncut unboxing video is required for any damage claim.
How long does delivery take?
Karachi: 24–48 hour Cash on Delivery. Outside Karachi: pay Rs. 250 in advance to confirm booking; pay the remaining balance on COD. On orders qualifying for free shipping at Rs. 2,500 or more, the Rs. 250 advance is deducted from the product total; otherwise it covers delivery charges.
What if the size doesn't fit?
3-day size/defect exchange policy. Items must be 100% unworn. An uncut unboxing video is required for any damage claim.
How will I know my order is confirmed?
Karachi: 24–48 hour Cash on Delivery. Outside Karachi: pay Rs. 250 in advance to confirm booking; pay the remaining balance on COD. On orders qualifying for free shipping at Rs. 2,500 or more, the Rs. 250 advance is deducted from the product total; otherwise it covers delivery charges.
Is delivery free?
Karachi: 24–48 hour Cash on Delivery. Outside Karachi: pay Rs. 250 in advance to confirm booking; pay the remaining balance on COD. On orders qualifying for free shipping at Rs. 2,500 or more, the Rs. 250 advance is deducted from the product total; otherwise it covers delivery charges.
Can I change or cancel my order?
Yes — message us on WhatsApp before your order is dispatched and we'll update or cancel it.
Do the photos match the real product?
We photograph our own products. Colours can look slightly different depending on your screen.
How do I choose my size?
Check the size guide on each product page. If you're between sizes, message us and we'll help you choose.
Which cities do you deliver to?
We deliver nationwide through trusted couriers — major cities and smaller towns alike.